Truecaller statement on PIL filed in the Hon’ble Bombay High Court 

“We have seen news reports about a Public Interest Litigation (PIL) filed in the Hon’ble  Bombay High Court regarding data leaks. From the news reports it appears that the PIL mentions Truecaller, ICICI Bank as well as the National Payments Corporation of India (NPCI). We have not received any formal communication  regarding the PIL so far. Once we receive more details, we will be in a position to comment further.

Based on the press articles we have reviewed so far, the PIL states that Truecaller shares data to certain third parties that would benefit them for financial usage, this is false information.

Important to note, pursuant to a strategic business decision last year, Truecaller discontinued offering Unified Payments Interface (UPI) payment services and has not signed up any new users on UPI since August 2019.

Truecaller is a privacy focused service, built on trust. We are compliant with data privacy laws and stand ready to comply with other data protection laws anywhere in the world. In addition, Truecaller practices ‘data minimisation’ – taking only the data required for our service to work, and nothing else.

In response, we would like to assure all Truecaller users that their data is safe. Truecaller does not sell or share user data. We deeply care about our users and their data, and would like to assure them that we securely handle their data and process it as per our Privacy Policy.

We have stringent measures in place and a strong DNA in the company to do what is best for our users, period. Truecaller data is safe, stored 100% in India (without any foreign backups or mirrors) and stored with the highest levels of protection.” Official Truecaller Spokesperson.
CT Bureau