TRAI organizes consumer outreach programme in Kolkata

The Telecom Regulatory Authority of India (TRAI), Regional Office Kolkata, organized a Consumer Outreach Programme (CoP) aimed at the telecom and broadcasting service consumers of Majuli district, Assamat Majuli College, Kamalabari, today.The programme was designed to enlighten customers about various initiatives undertaken by TRAI to safeguard their interests and the regulatory provisions available for consumer protections.

The event saw participation from diverse sections of the local community, with a special focus on college students. Notable attendees included officers from the Department of Telecommunications (DoT) Assam, representatives from the State Government, Telecom Service Providers including BSNL and Consumer Advocacy Groups.

Amit Ghosal, Joint Advisor at TRAI Kolkata emphasized that the programme was part of TRAI’s ongoing efforts to enhance awareness among telecom consumers regarding regulatory provisions aimed at safeguarding their interests. Mr. Ghosal also highlighted recent technical advancements in the communication sector and stressed the importance of public engagement in these developments.

Debajit Saikia, Principal of Majuli College, graced the occasion as the Chief Guest and addressed issues faced by students and local residents in accessing telecom networks. Ajay Pal Singh, General Manager of BSNL Jorhat SSA, discussed the pivotal role of the Information and Telecommunication sector in India’s development and briefed the audience about various ongoing projects by BSNL.

Bitul Chetia, Additional SP Cybercrime, delivered a presentation on cybercrime and related frauds, while Mr. Debjjit Saha, Senior Research Officer of TRAI Regional Office, shed light on consumer protection regulations under TRAI and elucidated the complaint redressal mechanism available to customers.Furthermore, Prasoon Chandra, Director of Assam LSA, addressed prevalent misconceptions regarding Electromagnetic Radiation (EMR) from mobile towers and outlined the measures taken by the DoT to ensure compliance.

The programme also included interactive sessions with consumers, allowing them to voice their concerns and share their experiences.

CT Bureau