Paytm Told To Pay Rs 35,000 For Delivering Wrong Watch

A district consumer forum here has directed Paytm to pay about Rs 35,000 to a consumer for delivering a different watch instead of the Apple Watch he had ordered.

Rishabh B, the complaint, submitted that he made an online purchase of Apple Watch Series 1 worth Rs 22,900 on February 22, 2018. He said that the product was delivered on February 24, but added that instead of the Apple Watch, a watch worth Rs 2,350 was delivered.

He said that he had raised multiple complaints with Paytm, but received no response. He added that as per the terms and conditions, the product should be returned within seven days from the date of receipt, but he did not do so as the Paytm representatives failed to respond. Claiming that the opposite party cheated him, he filed the complaint seeking compensation.

The Paytm representatives submitted that they just provide a platform for sellers and buyers to sell and buy various goods respectively and that they don’t take ownership of goods at any point in time. They further contended that the actual contract for sale is directly between the merchant and the buyer and that it has no control over the existence, quality, safety or legality of items displayed.

During the trial, the bench said that the complainant is not bound by the terms and conditions of the opposite party as there is no contract or agreement between them. “The order was placed to the merchant/seller through Paytm on receipt of the amount from the complainant. As there was a complaint about the wrongly received item, they should have resolved the issue with immediate effect,” said the consumer forum.―Times of India