*astTECS has launched MCTel – mobile cloud telephony solution for domestic contact centers. The virtual collaboration solution, delivers carrier-grade communication on a cloud platform and its flexibility, functionality, and agility blends the competence of cloud and mobile technology that completely eliminates the need of expensive infrastructure requirements of a call center operation.
MCTel is a plug-and-play technology best suited for domestic contact centers, start-ups, special purpose campaigns, pilot campaigns and businesses that want to leverage mobile cloud telephony to enable better business performance and operate on an OpEx model. Since the calls are made via SIM, no landline or PRI is required.
The key features include: app-based login and calling, attendance monitoring, live call recordings, live call reports, agent performance report, campaign analytics, and real-time supervision.
MCTel comprises two main components – one, management application in the cloud, where leads can be uploaded and agent status is monitored and second, an app installed on the agent mobile, which facilitates dialing and lead updates. The only infrastructure requirement is the availability of an Internet connection and agents can go live with few simple steps, which include: installation of MCTel app, activation of MCTel account, uploading contacts on the cloud, and it is ready for making calls.
The campaigns are also managed centrally in the MCTel cloud server and agents can login with their mobile apps. The MCTel features extensive abilities that allow agents to operate from any location, create unlimited agents, schedule call-backs, automatically dial unlimited numbers per customer until an answer is received, an online console to start and stop the dialer and web-based data export utilities.