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Why has the telecom industry dramatically changed over the past few years?

Telecom industry is at the forefront of a digital transformation that is likely to emerge as a key driver of across-the-board change in the world around us. The telecom industry has changed radically in the past 10 years and is still continuing to change at a remarkable speed.

The field of telecommunications is evolving on a constant basis owing to the diverse communication needs of enterprises.

Strength, success, and growth of small and medium businesses rely on strong relationships with the end customers and business associates. To stay competitive in the market, efficient communication and better customer responsiveness are essential business drivers for small and medium businesses. Also, the new-age SMB and SOHO businesses look for IP-based communication infrastructure to further enhance employee productivity and mobility, leading to quicker decision making of key business aspects. Solutions that can easily scale as the organization grows help reduce total ownership cost and enhance customer experience with IP-based office communication solution. Small businesses with reliable, scalable, and technologically advanced telecommunication solutions are engineered specifically for SMB and SOHO business organization.

Majority of employees are on the move, working from home or are deployed at remote sites. Enterprises have also gained a customer base, distributed across the globe. Use of conventional communication methods requires lots of efforts, which affect employees’ productivity. The entire situation poses a significant challenge when it comes to connecting people located at different places considering traveling costs and time.

However, presently, it is extremely difficult (maybe impossible) for an organization to shift its entire communication infrastructure to VoIP, the latest technology. Before taking this step, there are many factors to consider, such as current investment on their on-premises set up, compatibility with existing architecture, systems, and hardware, as well as factors like the cost of implementation, user adoption, and security concerns. As a result, organizations adopt a hybrid UC environment, which gives a best-of-both-worlds experience. Communication systems that are flexible enough to accommodate out-dated infrastructure as well as make most of the modern technologies are shaping up the future.

The ever-changing technology and products make it pretty evident that the future is hybrid. Modern businesses are deploying numerous telecom solutions to suit the varying needs of employees as well as to give their customers a satisfactory experience. The enterprises with branches at different locations are bringing all offices on the same network through various communication solutions. A solution that offers flexibility of configuring, maintaining, and monitoring multiple communication systems from a single location is becoming the need of the hour.

Fixed and universal media gateways enable enterprises to smartly augment their communication capabilities by integrating media gateways into their current PBX system. Also, Matrix Comsec brings diverse communication IP-based solutions, like PRASAR UCS, ANANT UCS, and IP Communication Endpoints, which are likely to bring a revolution in the telecom equipment industry. These unified communications servers for modern enterprises enable you to connect anywhere, anytime, and with anyone. With collaboration and mobility being the key aspects of business communication, Matrix Comsec’s unified communications solution would definitely be the technology trend in the market.