Telcos Will Deploy AI to Enhance the Customer Experience.

Artificial intelligence has brought a significant change to the global market, and now its
effect can be seen in the Indian market as well. Telcos are finding ways to expand as quickly
as possible, looking to take advantage of the 5G rollout. Looking at all of this, the
management of the customer base becomes equally important to nurture growth. The existing
user base is the most important part of any telecom company, and their experience decides
the fate of the company.

Telcos have begun to use AI to their advantage. And the major update that is coming out of
leading telecom companies like Jio, Bharti Airtel, and Vodafone is that they have started
to deploy AI to assist and manage the user base. It is game-changing news because it will not
only cut the expenses of these telcos but will also give the users quick responses, which can
result in a good engagement rate between the company and consumers.

Jio to Rollout 5G in 20 More Cities.

Jio, the leading telecom brand, is set to roll out 5G in 20 more cities, which will increase the
available 5G network to more than 275 cities. The expansion rate of 5G is tremendous, as in a
very short time they are able to expand their network to many small parts of India, including
small villages and towns, which is the reason why Jio is able to retain the throne every time.

Jio also announced that they will try to cover every tourism and education focussed cities to
provide them with new and fast technology so that this new technology can be a turning point and
bring immense growth and development to the country. Fast speed network and quick
response rate look like small factors but have always resulted in a huge change and thus this
step can be crucial from the country as well as the company’s growth perspective.

VI Losing Customers, Need to Take Some Quick Actions.

VI has been significantly losing customers from time to time. Survival for other telecom
brands has been tough since Jio took the lead. New offers providing more discounts, easy
access, and a lot more factors that work in Jio’s favor are the reason why it is at the top. But
VI, which was the collaboration of two of the most successful telecom companies in the past,
is now finding ways to clear its debts and regain its place in the market.

VI is looking for investors to help them pay their dues and generate a good cash flow, which
is the basic need of any telecom company. User experience was never such a problem, but
affordability and network were the most important factors that led to the downfall of the
company. But they have been known to bounce back and are expected to make a stronger
comeback, for which they are making long-term plans and working on it continuously