Intelegencia announced earlier today that it has entered into a definitive agreement to acquire Microtech Global Solutions, a Manila based Business Process Outsourcing (BPO) firm. Microtech started its operations with its main objective to offer a superior and consistent customer experience through its well established BPO service offerings. Microtech supports its customers with both voice and non-voice support. Inbound/Outbound Voice and Chat offerings include customer care, inside sales, lead generation and Helpdesk/Tech Support. Non-Voice offerings include Data Entry, Email and Finance/Accounting Back Office services. “I am excited to welcome Microtech to the Intelegencia family. Through Microtech, our expanded BPO portfolio now offers our customers wide array of 24/7 365 days business process continuity,” said Perry Chaturvedi, Intelegencia Founder and CEO.
“We are very happy and feel very fortunate to become part of Intelegencia, a company that shares our passion for providing superior customer care services and so much more. With Intelegencia’s strong foundation and excellent leadership, we know that our collective portfolio is even more compelling to our customers,” said Microtech’s Founder and CEO, Mico Areglado. Mr. Areglado will assume the role of Country Head for Intelegencia Philippines operations. – PR Web