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Airtel To Pay Rs 6000 As Redressal To User Who Asked For Call Records

Telecom major Bharti Airtel has been ordered by the District Consumer Disputes Redressal Forum to pay Rs 3,000 as compensation to a subscriber. Airtel will pay him another Rs 3,000 for causing mental agony and financial hardship arising out of its failure to provide outgoing call data.

Stating that the telecom company had failed to send data to the complainant despite him following all norms, the forum held Airtel guilty of deficiency in service and causing harassment to the complainant Vegi Satya Rao, a resident of MVP Colony and an advocate.

In his complaint, the 50-year-old Satya Rao said he was using an Airtel connection and wanted to verify his outgoing call data from April to June 2017 for some personal work. He approached Bharti Airtel Limited (BAL) in the city but received call data for only seven days, May 25-31.

Rao contacted the representatives of BAL online and sent several e-mails to the company but failed to get a positive response, despite following the procedure specified by BAL to access call data. Rao filed a complaint with the consumer forum after this, seeking compensation. However, BAL dismissed the claims stating that only designated law enforcement agencies could apply for access to mobile call data.

However, the consumer forum established that BAL did not file any document to substantiate their claim. The forum added that there was no positive response from BAL despite Rao’s efforts for a year and asked BAL to pay Rs 3,000 to Rao as compensation for causing metal agony and also ordered it to provide call data from April to June 2017.―Times of India

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