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50% of govt, public services to implement Gen AI in one year

Gen AI holds significant promise for transforming the Government and Public Services (GPS) sector by automating tasks, enhancing policy analysis, and promoting transparency. As per the EY survey, 61% of the GPS organisations believe that Generative AI (Gen AI) will enhance the citizen experience. While 67% believe that it will act as a catalyst to drive the innovation.

According to the EY survey findings, 50% of the GPS organisations are ready to implement their first Gen AI solution within one year and is expected to have a significant impact on various departments and functions of the government, ranging from data driven decision making, enhanced citizen engagement and access to services, to driving overall efficiencies across processes.

Reflecting on the findings, Anurag Dua, Partner and Leader, Public Finance Management, EY India, said, “Governments across the globe are leveraging Gen AI as a major driver for economic growth and job creation. Similarly, Indian government has identified AI as an important strategic technology and has also launched the National AI Strategy as well as other initiatives to promote AI adoption. Gen AI enables smarter governance and fosters innovation in public service delivery. To maximise the benefits of Gen AI, our talent needs to be skilled in new age technologies and continue our positional as a global leader for tech talent.”
The survey insights further reveal that 30% of the organisations believe that it will increase the productivity while only 9% believe that it will bring job displacement due to automation. The major challenges that organisations are facing in adopting Gen AI is data privacy (48%), skill gap (36%) followed by lack of unclear use cases (26%). In addition to this, 76% of the GPS organisations believe that the government should develop regulatory framework.

Gen AI’s potential to transform diverse sectors is poised to improve government service delivery, leading to greater efficiency and accessibility. Governments worldwide are integrating Gen AI to streamline administrative processes, improve decision-making with data-driven insights, and create agile, citizen-centric services.

CT Bureau

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