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Infosys admitted glitches in I-T portal, resolving them: Finance Ministry

Infosys has acknowledged the technical points within the new Earnings Tax portal and a few of the preliminary glitches like sluggish functioning of the portal and non-availability of sure functionalities have been mitigated, Parliament was knowledgeable on Tuesday.

The portal had a bumpy begin from the day of its launch on June 7 as taxpayers, tax professionals and different stakeholders reported glitches in its functioning.

This prompted Finance Minister Nirmala Sitharaman to name a gathering on June 22 with officers of Infosys — who developed the portal– to evaluation the problems.

In a written reply to a query within the Rajya Sabha, Minister of State for Finance Pankaj Chaudhary mentioned greater than 700 e-mails detailing over 2,000 points together with 90 distinctive points/issues within the portal had been obtained from varied stakeholders together with Institute of Chartered Accountants of India (ICAI), tax professionals and taxpayers.

“Infosys has acknowledged the technical points within the functioning of the portal and have knowledgeable that technical points…are repeatedly being resolved. A few of the preliminary points skilled by taxpayers relating to slowness of the portal, non-availability of sure functionalities or technical points in functionalities have been mitigated,” he mentioned.

The Earnings Tax Division is taking corrective measures via Infosys primarily based on suggestions from stakeholders, the minister added.

In 2019, Infosys was awarded a contract to develop the next-generation revenue tax submitting system to cut back processing time for returns from 63 days to sooner or later and expedite refunds. PTI

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