Unified Communications and Collaboration (UCC) is a set of corporate solutions that ensures that nearly all of their technology works together smoothly and securely for-real-time collaboration. Voice, IP telephony calling, instant messaging, desktop sharing, presence, and web conferencing, audio conferencing, and video conferencing are just a few of the communication tools that UCC uses to connect people digitally. The major benefits of unified communications and collaboration include increased productivity, improved flexibility and customer satisfaction, cost reduction and it also facilitates collaboration.
The unified communication and collaboration market can be divided into two segments: by type (UC collaboration, UCaaS, videoconferencing systems, IP phone and others), and by application (IT & telecom, BFSI, public sector, retail, healthcare, education, and others).
The global unified communication and collaboration market is projected to rise considerably in the next four years i.e. 2022-2026. The global unified communication and collaboration market is expected to rise due to rapid urbanization, growing adoption of UCaaS, increased IT spending, diversified use, and growing adoption of BYOD. The market also faces some challenges like data security and privacy issues, and lack of interoperability.
The global unified communication and collaboration market is dominated with few major market players operating worldwide. The key players of the market: Microsoft Corporation, Cisco Systems Inc., Avaya Holdings Corp., and Zoom Video Communications Inc., are also profiled with their financial information and respective business strategies.