1.72 lakh individual cases of call drops resolved via IVRS mechanism: MoS

About 1.72 lakh individual cases of call drops have been resolved to this point and round 7,920 Base Transceiver Stations (BTSs) put in by telecom operators particularly to deal with call drop points acquired by means of DoT’s IVRS system, Lok Sabha was knowledgeable on Wednesday. The Department of Telecom (DoT) had launched an Interactive Voice Response System (IVRS) to get direct suggestions from subscribers on call drops.

Around 5.60 crore subscribers have been individually contacted since December 2016, Minister of State for Communications Devusinh Chauhan mentioned in a written reply within the Lok Sabha.

Of these, 73.11 lakh subscribers have participated within the survey, he knowledgeable, including that the suggestions is shared with telecom service providers for taking corrective actions in a time-bound method.

“As a result, about 1.72 lakh individual cases of call drops have been resolved so far and around 7,920 Base Transceiver Stations (BTSs) have been installed by the TSPs specifically to resolve the call drop issues received through IVRS,” Chauhan mentioned.

The call drop in a cell community happens as a result of a number of causes, together with traits of radio propagation for wi-fi communication, non-availability of websites as a result of acquisition issues, amongst others.

“Telecom Service Providers (TSPs) in India are required to make sure that the call drop price of their cell networks stays throughout the benchmarks laid down by Telecom Regulatory Authority of India (TRAI),” he added. PehalNews