TRAI tells telecom service providers to submit QoS reports

TRAI has issued the “Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations (7 of 2009) dated the 20th March 2009 as amended time to time. Currently, Telecom Service Providers (TSPs) are submitting QoS performance report on License Service Area (LSA) basis.

The Authority has observed that submission of State and Union Territory wise report for QoS parameters is essential for optimum analysis of QoS being provided by TSPs. This will also help respective StatejUT Governments in facilitating service providers in improving QoS in the State /Ll’l’ as and when required.

Accordingly, the TSPs have been directed to submit State and Union Territory-wise reports, in respect of QoS parameters specified in regulation 3 for Basic (wireline) Services and ‘Network Service Quality Parameters’ of regulation 5 for Cellular Mobile Telephone Services, on quarterly basis starting from the quarter ending 31.03.2023.

LSA wise data, as currently being submitted through various Performance Monitoring Reports, shall continue to be submitted as per schedule defined in the Regulation.

CT Bureau