TRAI Conducts ‘Consumer Outreach Program (COP)’

One of the important objectives of TRAI is to safeguard consumer interests and create consumer awareness. Toward this objective, TRAI organizes consumer outreach programs, workshops on capacity building of consumer organizations and seminars on issues of consumer interests and protection. In this series, TRAI organized a Consumer Outreach Program on September 24, 2018 in Rajgarh, Sirmour, Himachal Pradesh. Besides the general public, representatives of Consumer Advocacy Groups (CAGs) registered with TRAI and Telecom Service Providers participated in the program.

During the program, through a detailed presentation, participants were educated about the provisions of different consumer centric regulations, directions and orders relating to value added services (VAS), unsolicited commercial communications (UCC), mobile number portability, complaint redressal mechanism, data services, and tariff. Participants were also informed about the benefits of various mobile apps (TRAIMyspeed app, TRAI DND 2.0 app and TRAI Mycall app), tariff portal and network coverage maps developed by TRAI for consumer empowerment and how consumers can take advantage of these apps portal. Participants were also briefed on recommendations made by TRAI viz. net neutrality, in flight connectivity, data security and measures recommended for enhancing ICT accessibility for persons with disabilities. They were also briefed about TRAI’s new regulations on UCC. Participants were advised to actively participate in the TRAI’s consultation process to become a part of the policy making process.

The presentation was followed by a lively interactive session wherein participants raised questions related to various aspects of telecom services, which were suitably responded by TRAI team. – CT Bureau