Customer Advisors working in nationwide stores will get a 10.1% increase, seeing wages rise to £11.15 – above the recommended living wage. Meanwhile, colleagues based in London stores will see their hourly rate go up by 8.1% to £12.32. In addition, Customer Advisors can earn a further 25% on their salary through bonuses.
All rises are effective from 1st January 2023 and taking into account an increase from 12 months ago, it means that hourly pay outside London has grown 23.7% and 16.8% in London since December 2021.
Across the wider business, all staff earning less than £30k per annum will receive a one-off cost of living payment of £500 as the company shows its ongoing support for colleagues once again as bills continue to rise.
More broadly, the head office will see pay increase by an average of 7%.
These salary rises are in addition to wider support and benefits already in place for employees, including:
- Private medical insurance and free flu vaccines
- A free mobile device – or £200 – every 18 months
- Up to 30% discounts at Superdrug and an annual subscription to mental health app, Headspace
- Access to Nudge, a tool which offers financial advice
Mark Redmond, Chief People Officer for Three UK, said: “I would like to take this opportunity to thank all my colleagues for their hard work – especially during a particularly busy time in the lead up to Christmas. They are the backbone of our company, and it is right that we reward them for their efforts.”