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Teleperformance to hire in India, expand cloud campus

Business solutions provider Teleperformance plans to hire more than 50,000 people in India in the next 12 months, in line with the headcount additions over the past few years, India CEO Aditya Arora said.

The firm is investing in areas such as artificial intelligence and robotic process automation, which will do away with certain jobs. but the demand for non-voice interaction on strategic tasks and customer management roles will continue. Voice transactions will go away and non-voice interaction will happen more, and as an organisation we are gearing up towards providing digitally integrated services, Arora said.

This means training and upgrading employees to enable them to be the single point of contact for all the customers needs, allowing the company to better utilise its workforce and save costs for the customer.

Arora said he expects to see an increase in back-office work, even as voice declines. Demand is increasing across verticals, particularly healthcare and new age companies.

In August last year, Teleperformance launched the Cloud Campus in India, a virtual platform to help remote teams work more effectively and drive a seamless customer experience. In addition to customer service, the company is using the platform to remotely onboard employees. IQ Stock Market

 

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