Dell_20181213

Abhishek Ranjan
Chief Technology Officer
CSC e-Governance Services India Limited

Trends Influencing Telecom In 2020

Telecom has been a flag bearer of revolution in the past decade and will continue to be so in the upcoming years, with its ever-growing user base and massive adoption of next-generation tech, thereby setting up tone for fiercer competition for the year ahead. While the telecom industry has been on boilerplates in the recent past, the emerging technology is thoroughly positioned to address the concerns of the industry and sail them through.

With the expectation of the internet subscriber user base to double by the end of 2021, the IP traffic will surge four times the current rate by then. With demands already in place, this growth throws open opportunities to advantage the popular trends that will be making a lasting impact in 2020.

Rise of 5G! The new era of connectivity

The real revolution arises with the power of 5G that will usher in new immersive experiences with faster data, lower latency, uniform data rates with cost per bit, and enabled network slicing. 5G will mark an inflection point in the future of communications, bringing instantaneous high-powered connectivity to billions of devices and engagement of telcos with government and enterprises.

Robotic process automation (RPA) can help telecom organizations in becoming successful multiservice providers as it will help telecom companies provide superior level of service. With an increase in data consumption and mobile subscriptions, the need for automation will also increase significantly. RPAs will aid in enhanced customer satisfaction, driving sales intelligence, streamlining revenue assurance by reduced manual error, and enhanced turn-around time in processes.

Centralized radio access network (C-RAN)based network architecture has clear advantages, reduced CapEx/OpEx for operators and improved user experience through less interference. The adoption of C-RAN will increase with the growth in amount of data traffic on mobile networks, much simplifying the implementation of new technologies like carrier aggregation and small cells.

Internet of Things (IoT) will become one of the most significant trends to impact the telecom industry to ascendancy. IoT will connect devices, endpoints, and assets that have never before been able to communicate with a network and will further help in remotely monitoring the base stations and data centers.

Content integration will become mainstream to boost revenues and support telcos to offset the commoditization of traditional communication services. More and more communication service providers will get into the content game themselves, with strategic shifts toward production and ownership of content.

Software-defined wide area network (SD-WAN) will become a major enabler facilitating telcos to deliver superior-quality network experience, tailored to customer requirements, reliance on SD-WAN will increase for intelligent path control and traffic steering, based on application needs. Secure SD-WAN-managed services will become a huge channel as customers rethink their network infrastructure for expansion and outreach, thereby handling more traffic at network edge.

Wi-Fi 6 will lead the wireless convergence for short distance connectivity, the latest version of Wi-Fi will deliver the promise of increased speed, lower latency, and improved bandwidth and traffic management. Wi-Fi 6 will be less prone to interference, will consume lesser power, and will have enhanced spectral efficiency, thus promoting the Wi-Fi to be more reliable, and carrier-grade.

Digital transformation in the telecom industry will witness radical changes driven by amplified consumer demands, price competition, as well as use of new technologies. Continuous innovation in the segment will enable alliances between the physical and digital world, which will lead to vivid experiences for faster evolution rates. 2020 will experience an overhaul of the communications infrastructure unlike any other in the history. 

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