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Samsung collaborates with iFixit for new self-repair program

In delivering a customer-first care experience nationwide, Samsung is continually offering more convenient and accessible options for consumers to prolong the use of their devices, promote a circular economy and minimize e-waste. Today, Samsung Electronics America announced that Galaxy device owners will be able to take product repair into their own hands for Samsung’s most popular models, the Galaxy S20 and S21 family of products, and the Galaxy Tab S7+ beginning this summer. Samsung consumers will get access to genuine device parts, repair tools, and intuitive, visual, step-by-step repair guides. Samsung is collaborating with iFixit, the leading online repair community, on this program. More information will be shared once self-repair is available.

To start, Galaxy device owners will be able to replace display assemblies, back glass, and charging ports — and return used parts to Samsung for responsible recycling. In the future, Samsung plans to expand self-repair to more devices and repairs from our extensive product portfolio.

“At Samsung, we’re creating more ways for consumers to extend the lifespan of our products with premium care experiences,” said Ramon Gregory, Senior Vice President of Customer Care at Samsung Electronics America. “Availability of self-repair will provide our consumers the convenience and more options for sustainable solutions.”

“We are excited to be consulting with Samsung to help them develop a solution for DIY parts and repair information,” said Kyle Wiens, CEO of iFixit. “Every time you fix a device, you’re helping the planet.”

Samsung has a vast network of same-day service, covering 80% of the United States population, where consumers can access more than 2,000 locations for mobile products. Samsung also has over 550 ‘We Come To You Vans’ offering in-person service within a 30-60 minute drive – and a repair time of typically two hours or less. Providing further nationwide support, Samsung will ship customers an empty box to package their phone and schedule at-home pick-up for free via Samsung’s Mail-In Service. Consumers can also drop off their package at a local UPS store.

CT Bureau

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