Most complained-about telecoms and pay-TV providers revealed

We are monitoring Shell’s performance closely, as its complaint volumes remain significantly higher than other providers. We have been engaging with the provider and urged it to get a grip on identifying and addressing the root causes of these issues.

As always, should we identify specific concerns with how our rules are being followed, we will consider whether it is appropriate to take formal action.

Overall complaint levels have been consistently low in recent months, but some providers need to raise their game to match the customer service standards offered by their rivals.

If you’re not happy with the service you’re getting, consider shopping around and moving elsewhere. You could end up with better customer service as well as saving money. Fergal Farragher, Ofcom’s Consumer Protection Director

CT Bureau