Microsoft’s Commitment To Our Customers During The Covid 19 (Coronavirus) Crisis

Dear Customer,

Trust you and your teams are staying safe during this challenging time. We are closely monitoring the recent developments regarding the spread of the novel coronavirus (COVID-19). At Microsoft, our priority is the safety of our personnel, customers, partners and community. We are diligently working to implement the recommendations issued by the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and relevant local authorities and are incorporating these guidelines into our decision-making process.

Microsoft has a global, all-hazards approach to its business continuity and crisis management planning. This includes a Pandemic Response Plan that connects to the enterprise response hierarchy. We have advanced business continuity plans in place to minimize disruptions to our business operations, including those of our customers and partners. These plans include flexible working arrangements for our employees, a comprehensive enterprise business continuity and disaster recovery program, and a global support organization with 24×7 geo-diverse team.

Our comprehensive service continuity plan is designed to keep our services running smoothly during events such as COVID-19. The plan accounts for increased usage, the ability to remotely manage our services and a geographically diverse engineering workforce to support those services. During this time, the preferred method of service delivery will be remote.

At this time, we do not anticipate any performance or delivery issues and are following our well-developed service continuity plans, which remain unaffected. As the situation remains fluid, we will reach out with further communications as needed. You may reach out to us at toll-free 1800-572-1100 or 1800-102-1100 or [email protected].―Rajiv Sodhi, Chief Operating Officer, Microsoft India

―CT Bureau