Connect with us

Headlines of the Day

Mexico emerges as CXM hub, Indian companies too have strong presence

Mexico has emerged as a central hub for boosting customer experience management (CXM) and improving consumer engagement across many touchpoints. Prominent IT firms like as TCS, Infosys, LTIMindtree, and HCLTech have successfully built a major presence in Mexico in the last ten years. LTIMindtree just opened a new facility with a capacity of 100 seats in Mexico City. HCLTech, which has been operating in Mexico for 14 years, extended its operations in Guadalajara two years ago.

HCLTech plans to augment its existing workforce of 2,400 individuals in Mexico by recruiting an additional 1,300 personnel during the next two years. GlobalLogic, a part of the Hitachi Group, has just opened a new engineering and sales centre in Mexico, especially in Guadalajara and Mexico City.

Infosys BPM operates in Monterrey, Mexico, offering business process management (BPM) and IT services. The centre, founded in 2007, employs over 500 experts and caters to more than 50 clients in diverse fields like customer support, finance and accounting, sourcing & procurement, sales, and fulfilment.

The attractiveness of Mexico stems from its close geographical proximity and cultural affinity with the United States and Canada. As to Everest Group, a US-based IT research group, Mexico has a global services talent pool of around 197,000 full-time equivalents (FTEs) that possess excellent skills in English, Spanish, French, and Portuguese.

According to GlobalData’s analysis, the worldwide CXM market, which was worth $14 billion in the previous year, is expected to expand at a Compound Annual Growth Rate (CAGR) of 15.2% from 2023 to 2030. The strategic placement of enterprises in Mexico underlines its growing importance as a centre for providing high-quality customer experience solutions.

By selecting Mexico as an outsourcing location, organisations may ensure close proximity to their personnel and have the freedom to go to their nearby offices when needed or even transport the skilled workforce to their US headquarters, facilitating effortless access as needed. Techgig

Click to comment

You must be logged in to post a comment Login

Leave a Reply

Copyright © 2024 Communications Today

error: Content is protected !!