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Kyndryl sees India as big opportunity for talent, growth: CEO

Martin Schroeter, CEO & chairman of Kyndryl, the recent spinoff from IBM, said he could not overstate the importance of India for the $19-billion company.

“It’s one of the ten largest markets and it reports to our group president. From the labour side, there is no place bigger for us. It remains our largest delivery organisation and the place where we see a ton of innovation coming out,” he said in an exclusive interaction with TOI.

He described India as the company’s centre of skills. “It will be the place which will have a profound impact on our teams as we re-enter the broader market ecosystem,” he said.

The managed infrastructure services company completed its separation from IBM earlier this month.

The company has about 90,000 employees, of which a high proportion is in India. The company does not provide a geographic breakup of its workforce. Schroeter is moving fast.

A week after the separation from IBM, Kyndryl and Microsoft announced a partnership under which they plan to launch a series of new managed services designed to accelerate hybrid-cloud adoption, advance artificial intelligence, enhance cybersecurity resilience, and modernise enterprise IT operations.

Schroeter said the business was previously heavily focused on IBM, and part of the business’s mission was to help manage IBM technologies.

“At the heart of us turning this business around is in our ability to participate in the broader ecosystem in a way that we couldn’t do before…We are going to have a substantial relationship with Microsoft and the Googles and AWSs of the world, and that’s what our customers are telling us – build capabilities and help them manage workloads. Up to this point, we didn’t have the investment to do it and the freedom of action to build relationships with them. You’ll see us move quickly here,” he said.

Kyndryl has, as Schroeter has previously said, “a revenue growth problem, and…a profitability problem.” Revenues have been declining, and the company has been suffering a loss.

The managed infrastructure services market as a whole is growing, he said, but Kyndryl has not been in that part. He thinks Kyndryl has a real opportunity to differentiate with its IP and data.

“That sits at the heart of the platform we have. We are the biggest, so we have more data than anyone on how this version of SAP runs on that infrastructure with these other cloud providers. We are collecting all of that data, how they interact. We are just now starting to use that data in the right way to figure out what we can automate, what we can fix before it even becomes a problem, how we can help our customers really reduce their operational risk,” he said. Cloud, data (AI/ML), and security, he said, are the three top-of-mind things for customers, and the company is investing heavily in all of these. Times of India

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