Indus Towers becomes the first Indian company in the service sector and fifth globally to achieve this feat.
Indus Towers, world’s largest telecom tower company (outside China), won the Deming Prize for 2018, being the first Indian company in the service sector and the fifth in the world to achieve this. The Deming Prize was bestowed on Indus Towers for distinctive performance improvements through the application of Total Quality Management (TQM) practices.
Being a globally renowned award, the Deming Prize is the oldest and most widely recognized, given to companies that have established customer-oriented business objectives and strategies, and implemented TQM to achieve them. Indus Towers is only the 29th Indian company to win this coveted award, with other notable names including Tata Steel, Ashok Leyland, Mahindra and Mahindra, and NBC Bearings, etc.
Commenting on the latest recognition, Bimal Dayal, CEO, Indus Towers said, “We are honored to receive the prestigious Deming Prize. In keeping with our customer-focused ethos, we committed to the TQM journey 10 years ago. The Deming Prize is a testament to our relentless effort and ability to deliver the best to our customers. We endeavour to continue the journey of our improvement for the sustained growth of the telecom sector.”
With this, Indus Towers has been able to build a position for itself as a market leader in terms of quality processes and customer-oriented approach with efficient people management.
The Deming Prize for 2018 was announced by JUSE – Union of Japanese Scientists and Engineers. It was established in 1951 and was originally designed to reward Japanese companies for their major advancements in quality improvement. At present, however, companies outside Japan are also accorded the award. – Business Standard