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Hybrid models will be embedded part of accepted work practices, IDC

According to the IDC MarketScape : Asia/Pacific Intelligent Digital Workplace Services 2023 Vendor Assessment, Accenture and Avanade, HCL Technologies, Infosys, TCS and Wipro are identified (in alphabetical order) as “Leaders” among the intelligent Digital Workplace Services vendors. Followed closely by “Major Players” in the market namely (in alphabetical order) Atos, DXC Technology, Movate, Unisys and UST.

Findings from IDC’s Future Enterprise Resiliency and Spending Survey – Wave 11 (Dec 2022) reveals that 36% of Asia/Pacific enterprises believe that “remote and hybrid work models will be an embedded part of accepted work practices” going forward. Enterprises need to plan for workplace experience parity across a diversity of environments, reimagine the physical workplace, facilitate effective engagement of and collaboration among a distributed workforce, and ensure security across the hybrid workplace estate, among others.

To deliver on these workplace expectations, vendors need to differentiate through robust workplace consulting and advisory services to help customers envision a workplace that provides concrete support for their organizational goals, unique workplace platforms and assets (including function and industry specific IP) to deliver hyper-personalization and contextualization, deliver superlative employee experience through pervasive workplace intelligence and automation and demonstrate a strong commitment to customers’ success through innovative, skin-in-the-game contracting mechanisms.

“Hybrid work has emerged as the dominant enterprise operational model over the last few years, bringing with it new and elevated expectations from digital workplace environments. Digital Workplace Services vendors with well-articulated workplace transformation advisory and implementation capabilities, and with the requisite platforms, services offerings, and partnerships to realize and manage such an intelligent workplace environment will be partners of choice in this age of hybrid work”, says Pushkaraksh Shanbhag, Associate Research Director, Cloud and IT Services Research, IDC Asia/Pacific.

This IDC MarketScape employs a detailed assessment framework that evaluates vendors who offer team collaboration and video conferencing products Asia Pacific Excluding Japan. This report assesses the capabilities and strategies of vendors, some are essential, and some are more advanced. Depending on business needs, organizations can opt to choose applications with only essential capabilities or ones that include both essential and more advanced capabilities. This study further provides pertinent guidance for enterprise buyers in APeJ planning to adopt or upgrade their team collaboration and video conferencing solutions that ensures same experience parity regardless of in-office and remote workers.

CT Bureau

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