Sprinklr the unified customer experience management platform (Unified-CXM) for modern enterprises, today announced that the Sprinklr platform is now available in the Google Cloud Marketplace (GCP).
“We are committed to helping organizations tackle digital customer experience management challenges with a unified platform that is easy to procure, deploy, and quickly creates value,” said Doug Balut, Senior Vice President of Global Alliances at Sprinklr. “With availability in Google Cloud Marketplace, customers can quickly deploy and scale the Sprinklr platform on powerful, secure, and reliable infrastructure from Google Cloud.”
With the Sprinklr platform available on Google Cloud Marketplace, customers will realize key benefits, including:
- Consolidated Google Cloud billing;
- Faster and simpler procurement cycles; and
- Dollar-for-dollar drawdown against Google Cloud commitments, freeing budget to help create insight-driven strategies and better customer experiences.
Also available for customers choosing Sprinklr hosted on GCP, the first self-serve product from Sprinklr, Modern Care Lite. This simple-to-use and easy-to-deploy customer service solution unifies more than a dozen care channels, including social, messaging, chat, email, and voice. Sprinklr Modern Care Lite uses AI to analyze each conversation in real time to help reduce the need to contact support with automated and self-service care options. When a customer does need to contact support teams, advanced features like guided workflows empower agents to deliver first-contact resolution almost every time.