Everest Annual ITS rankings: Accenture tops list for seventh straight year

Everest Group—the global research firm focused on strategic IT, business services, engineering services and sourcing—today announced the winners of the 2023 PEAK Matrix Service Provider of the Year™ Awards for IT Services. The awards, now in their eighth year, recognize IT service providers who have demonstrated superior capabilities and service strategies in the PEAK Matrix® reports issued by Everest Group in the previous year.

Topping the Top 20 IT Service Providers list for 2023 are Accenture, TCS, Capgemini, Wipro and HCLTech, in that order. Accenture retains its position at the top of the leaderboard for the seventh straight year. TCS has been in the top five since Everest Group launched the rankings in 2016 and rose in the rankings this year to take the No. 2 position. Capgemini and Wipro each rose three positions in the rankings over last year. HCLTech remains among the Top 5 providers, although it slipped a notch from the No. 4 slot it held last year.

“The Top 20 IT Service Providers list identifies the best of the best—IT service providers with strong, broad-based capabilities and successful services strategies that align well with the evolving enterprise IT demand,” said Chirajeet Sengupta, partner at Everest Group. “Throughout the year, Everest Group evaluates service providers’ market success, their business strategies and how they are investing in the future. By taking all of that into account, these PEAK Matrix IT Service Provider of the Year awards recognize the IT service providers that truly set themselves apart.”

Overall, eight service providers improved their rankings, five slipped and three maintained their position in the Top 20. LTIMindtree (No. 10), EY (No. 18), Orange Business Services (No. 19), and EPAM (No. 20) are newcomers to the leaderboard this year. UST Global and EXL exited the list in 2023. Star Performers of the Year, recognized for achieving the greatest positive relative year-on-year movement on the PEAK Matrix assessment, are LTIMindtree, Tata Consultancy Services (TCS), Capgemini and HCLTech.

All winners are listed in the report, “2023 PEAK Matrix Service Provider of the Year Awards for IT Services,” available for complimentary download here.

Everest Group’s 2023 PEAK Matrix Service Provider of the Year Awards for IT Services also honor the Top ITS Challengers. This list recognizes the top 10 IT service providers with annual revenue of less than US$2 billion. The Top 3 ITS Challengers in the 2023 awards are Mphasis, Virtusa and Zensar. Zensar additionally is recognized as the Top ITS Challenger Star Performer for achieving the greatest cumulative upward mobility within the Top ITS Challengers list.

“Although smaller in size, these challengers are credible alternatives to the leading players in the industry in certain niches,” said Abhishek Singh, partner at Everest Group. “Challengers have successful service strategies that focus on specific solution segments, geographies or industries that align well with enterprise needs.”

Other Award Highlights:

Everest Group publishes the PEAK Matrix Service Provider of the Year Awards to recognize consistent top performers across PEAK Matrix assessments. In 2022, Everest Group published 34 PEAK Matrix reports, evaluating a total of 138 service providers in these nine segments of the IT services market:

1. Application services
2. Banking and financial services
3. Cloud and infrastructure services
4. Data and analytics services
5. Digital services
6. Enterprise platform services
7. Healthcare services
8. Insurance services
9. Life sciences services

Everest Group acknowledges Leaders and Star Performers in each of these nine industry segments. Leaders are determined by the number of leader positions an organization holds in the PEAK Matrix reports published across each category. Similarly, Star Performers recognize those organizations who achieve the greatest cumulative upward mobility from the previous year in the PEAK Matrix reports for each industry segment. A complete list of segment winners is included in the complimentary report.

CT Bureau