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Customer to receive compensation of Rs. 60,000 from mobile network operator

On Tuesday, a consumer appeals commission in Tamil Nadu ordered a mobile network operator to pay Rs 60,000 to a customer who said that the service provider had blocked his number and handed the same to another without giving any reason.The consumer rights commission in Cuddalore has ordered the mobile network operator to pay Rs 25,000 to the customer for a lack of service, Rs 30,000 for loss of contacts, Rs 30,000 for pain and suffering, and d Rs 5,000 for legal costs.Commission president D Gopinath and members V N Parthibhan and T Kalaiyarasi also asked the mobile network operator to pay the amount within two months from the order’s date, in which case the complainant would be able to recover the sum (Rs 60,000) with an additional interest of 9% per annum from the order’s date to the date of realization.K R Pooranan of Keerapalayam in Cuddalore district filed a complaint against the commission, accusing the mobile network operator of poor service.

If a customer disconnects from his mobile for 90 days and the recharge value falls below Rs 20, the mobile operator must give 15 more grace days (after 90 days) before allotting the number to another customer, according to the Telecom Regulatory Authority of India rules.In this case, the cell phone provider gave him the grace period and locked him out of his phone for 90 days, giving the same number to another customer.The complainant alleged that he had stolen all of the contacts he had stored on his SIM card. The Times Bureau

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