Contact Center Solutions

Brands

Solutions

Exclusive Features

ABS India

Contact Center Solutions

Exclusive and flexible contact center solutions for the enterprises

Alcatel-Lucent Enterprise

OmniTouch 4625 Interactive Voice Response

Create a customized welcome experience for your customers; Route inbound calls to the right agents, faster; Gather call data to better understand your customers

OmniPCX Record Suite

By integrating call recording and monitoring directly into your existing telephony infrastructure, the Suite provides a scalable, modular, and affordable toolset; In addition, supervisors can review recorded calls with agents and use the integrated Quality Monitor module to assess agent performance

OmniTouch Contact Center Standard Edition

5 to 2000 agents on a single node, up to 5000 agents in a multinodal OmniPCX Enterprise configuration; Integration with compliant business applications, messaging services and LDAP directories

Aria Telecom

Contact Centre Solution

It is a strong communication system equipped with inbuilt IP PBX functionality. Inbound/outbound complete contact centre solution with ACD, CRM, IVR, Clint info pop-up, MIS reporting, agent recording, and predictive dialling

Cloud Based Contact Centre solution

Contact Center application on Android phone , all logs & recording stores on cloud. No infrastructure required

*astTECS 

*astTECS Call Center Solution

All-in-one solution for call centers. Key features include:  ACD, IVR, Voice logger, Voice blasting, Hosted dialer, CRM &SMS integration, Live/current agent monitoring, Report  & campaign statistics, Voicemail to email, missed call alert on-agent screen, call history search and dial option. Feedback IVR, sticky agent and account based call routing, call center analytics and WhatsApp integration

*astDial – Cloud-based Mobile Dialer

Blends the competence of cloud and mobile technology that completely eliminates the ICT infrastructure requirements of a call center operation. The benefits of *astDial are immense and with pay-as-you-use model, it can be deployed with minimal investment. Since the calls are made via SIM, no landline or PRI is required. The solution offers easy integration with CRM solutions while new representatives can be trained in no time, ensuring improved efficiencies and greater profits

*astMonitor – Vicidial Agent Monitoring Application

*astMonitor – VICIdial agent monitoring android application is ideal for call center operations the simple and lightweight application is easy to set-up and helps assess the performance and obtain realistic intelligence. The app offers real-time and quick overview of each call center agent and presents detailed insights about each agent’s inbound and outbound calls, on the go

Avaya

Aura Call Center Elite

Provide customers with a seamless experience across channels; Add lower cost customer service channels; Improves contact center performance

Aura Contact Center

All-in-one omnichannel contact center solution; A single interface for managing all customer interactions

IP Office Contact Center

A simple and robust omnichannel contact center application for IP office; Create and deliver a seamless customer experience; Increase sales revenue opportunities; Optimize business processes and customer routing

Control Manager

One admin tool for all Avaya contact center products; No technical expertise required

Aura Workforce Optimization

A deeper, more meaningful look at customer interactions; Enable agents to be more successful

Workforce Optimization Select

Gather, measure, and analyze customer interactions; Get enterprise-level capabilities at a price made for midsize business budgets

Cisco Systems

Unified Contact Center Enterprise

Delivers a comprehensive contact centre platform capable of supporting every type of interaction with your customers including voice, email, chat, social, and web-collaboration

Packaged Unified Contact Centre Enterprise

Through a rapid deployment process, Packaged UCCE enables organizations to quickly gain the value of a comprehensive Cisco Contact Centre solution while reducing business disruption, risk, and cost

Hosted Collaboration Solution

Support for both small and large contact centers, ranging from 10 to 12,000 agents per instance; Support for multichannel, outbound call campaigns, and at-home agents; Intelligent contact routing with Cisco Precision Routing

Unified Contact Center Express

It enables small to mid-sized contact centers from 1 to 500 agents to cost effectively put in place a comprehensive contact center platform that enables you to be more efficient, effective, and improve the experience you deliver to your customers

Cohesive Technologies

Switchvox

The combination of the Switchvox system and Digium phones provides a complete communications solution for small and mid-sized businesses with video chat and screen sharing as well support VmWare

Cradle Contact Center Solutions

Inbound/outbound and blended, omni channel with support E-mail and SMS; CRM with basic scripter capability; Voice logger with report panel; and Voice blaster with DB integration

Genesys

Contact Center Modernization

For enterprise call centers, modernizing business processes and platforms to support an omnichannel customer experience is a key differentiator to drive better business results

Contact Center Virtualization

Virtualization can help operation scale to handle a higher volume of customer inquiries more efficiently. And it can make it possible to eliminate local PBXs and ACDs, further reducing total cost of ownership

Mitel Networks

MiContact Center

Ideal for sophisticated contact centers from small, single sites to distributed, multisite, virtual contact centers; Empower your customer to choose their own mode of communication; Provides Omnichannel with all features like ACD, IVR, RTM, predefined and customized reporting, workforce management, quality monitoring and call recording, inbound and outbound dialing and campaign management, health check, multimedia support (Email, web, fax, social media, SMS, Whatsapp), and many more

NEC Corporation

Contact Center Solutions

Provide with all the tools necessary to make each interaction between the customers and  business quick and easy. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, gives a rapid return on investment

NICE Systems

Voice of the Customer

Delivers real-time customer feedback, enabling organizations to gain powerful insight into the real voice of the customer; Promptly acts on customers’ comments and issues at the decisive moment, and drive enhancements and corrective actions to continuously improve future interactions

Real-Time Authentication

Reduces average handle time and improves customer experience by utilizing voice biometrics to authenticate customers in real time

Robotic Process Automation

Delivers unique value to process optimization. It empower employees, improves service, discover new optimization opportunities, get the full value of integration, scale up with unmatched experience

Interaction Analytics

Enables companies to transform the valuable yet hidden information in customer interactions into business results, helping to prepare the workforce for handling customer interactions, shaping interactions in real-time, and continuously improving future interactions

SAP

SAP Contact Center software

A comprehensive tool set that supports unified queuing, prioritizing, and routing of multichannel contacts

ShoreTel

ShoreTel Connect Contact Center

Targeted campaigns with the flexibility to schedule them for different time zones or specific times of day or week. Manage dial lists through any database that is ODBC compliant. Real-time and historical information about callers, trunks, groups, and agent utilization allows supervisors to optimize resources

Sterlite Technologies

Neox Dial Center

Contact center solution

Other

Servion, Innova Telecom