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Call Connection Time, Call Mute on TRAI’s Radar; Seeks Operators Data For A Fix

Keeping its vigil on service quality, regulator Trai said Wednesday that delay in ‘call set up time’ is a problem currently and it will seek related data from operators from October 1 to find a solution to the issue.

Put simply, call set up time refers to time taken to connect a call after a subscriber finished dialling a number.

“There are 1-2 things which are posing difficulty which, I think, is a temporary problem. One is the ‘call set up time’ because of multiple technologies … We have decided to measure call set up time, and after measuring maybe we will know what are the average values, and those can probably be prescribed as a norm,” Telecom Regulatory Authority of India (TRAI) Chairman R S Sharma said.

Admitting that ‘call set up times’ have “increased in general” and in some cases end up being as long as 30 seconds, Sharma said the regulator is seeking data related to this from operators from October 1. TRAI will thoroughly analyse it to determine whether average values can be prescribed, or any action taken in case such duration is abnormally long. – Daily Excelsior

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