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Beyond Now partners with Hrvatski Telekom to power B2B digital transformation

Beyond Now announced that it has been selected by Hrvatski Telekom (HT), part of the Deutsche Telekom group and the leading CSP in the Croatian market, for the digital transformation of its B2B Business Support Systems (BSS). In modernizing its BSS, HT will improve the quality of services and user experience for its enterprise and SMB customer base, setting a new standard in the Croatian market.

HT will use Beyond Now’s Infonova SaaS BSS to accelerate the time to market of new digital services and solutions. Business users will be provided with a new online store and a self-care portal for the administration of fixed, mobile and digital solutions and services. HT will also benefit from reduced operational costs, coupled with operational efficiency improvements resulting from increased digitization and process automation, ultimately contributing to better user experience and satisfaction.

The implementation, which is split into three phases, will support HT’s vision to deliver service innovation, continuously improve the experience of its customers and strengthen its position as a key contributor to enabling the digital transformation of the Croatian economy.

CT Bureau

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