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Airtel unveils in-flight roaming plans for seamless connectivity

Telecom firm Bharti Airtel on February 22 introduced in-flight roaming plans for customers that will allow them to stay connected while onboard a flight with tariffs starting as low as Rs 195.

“Customers can now enjoy high-speed internet browsing, talk to their loved ones and enjoy a host of other activities while thousands of feet above-ground. Customers subscribed to roaming packs priced at Rs 2,997 for prepaid and Rs 3,999 for postpaid and above will automatically enjoy the in-flight roaming benefit at no additional cost,” said Airtel in a stock exchange filing.

Airtel said in order to power the on-board travel experience is has introduced in-flight offerings including voice, data and SMS services.

Both postpaid and prepaid customers need to pay Rs 195 for 250 MB data, 100 minutes outgoing calls, 100 outgoing SMSes with a validity of 24 hours. For Rs 295, Airtel’s customers will get 500 MB data, 100 minutes outgoing calls, 100 outgoing SMSes with 24-hour validity and for Rs 595, Airtel’s users will get 1 GB data, 100 minutes outgoing calls, 100 outgoing SMSes with with 24-hour validity.

Amit Tripathi – Director – Customer Experience and Marketing, Bharti Airtel, said: “Airtel has been at the forefront of providing seamless mobile connectivity to customers across the country. Today, we are thrilled to bring the same service on-board a flight through our in-flight roaming packs that will allow customers to enjoy high speed internet and seamless voice calling that will help them stay connected with their loved ones while on a flight.”

For a seamless travel experience, Airtel said it has tied-up with Aeromobile to enable the best in-flight connectivity across 19 airlines flying across different international sectors.

“In order to lend support to customers during their travel, Airtel has a 24X7-contact centre. In addition, the company has a dedicated WhatsApp number ̶ 99100-99100 ̶ where customers can call and get support from a network specialist squad for real-time resolution. Customers also have a self-serve option of managing data usage, buying additional minutes, getting real time billing details by simply logging on to the Airtel Thanks App,” said Airtel.

At 1150 hours on Thursday, Airtel’s scrip on BSE was trading 2% lower at Rs 1,117.4. Moneycontrol

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