Carrier Update
Airtel Partners with Amdocs for Innovation
Bharti Airtel Limited and Amdocs have announced a strategic partnership creating an innovation foundry to bring exciting new services to Airtel’s customers in India.
The partnership includes a long-term contract to introduce cutting-edge technologies and practices to enhance Airtel’s customers’ service experience.
By leveraging Amdocs innovation centers, delivery expertise, and its ecosystem of startups, Amdocs will deploy machine learning and advanced artificial intelligence (AI) based technologies across Airtel’s multiple lines of business to help pre-empt and self-heal operational issues, introduce smartbots into digital channels, and quickly launch and activate new services, thereby enabling a seamless customer experience.
“We are delighted to have Amdocs as a part of our ecosystem of strategic business partners and look forward to collaborating with them to build a solid innovation pipeline for the future. Amdocs’ sharp focus on telecoms and their DNA of cutting edge innovation will add immense value to Airtel’s digital transformation journey and help us to deliver a world class experience to our customers.”
Gopal Vittal
MD and CEO (India and South Asia),
Bharti Airtel India
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