Key Features

• Converged communications like voice, video, and data on the same IP Infrastructure with IP hard and IP soft phones. Avaya's solutions include Avaya Communication server and gateways with various redundancy and survivability options for effective business continuity with a wide range of Avaya Digital, IP hard phones (including color phones) and IP soft phones etc
• IP-based platform to deploy key services such as unified communication, presence, video collaboration solutions and other value-added options such as the directory and XML integration application that prioritizes the incoming calls and extension mobility
• Ability to use same IP Infrastructure for voice, video, and data with QoS
• Security for each of the IP calls/transactions for all three applications: voice, video, and data
• Green, environment friendly solutions that save on power, realty, infrastructure, travel and day-to-day maintenance costs. In fact, Miercom, an independent testing agency, has certified Avaya's unified communication offerings as green solutions
• Fool-proof redundancy, open-standards, resiliency and survivability of the IP telephony system with disaster recoveryófive 9s of uptime
• Scalability from 24 ports to 44000 ports
• Ability to remain connected to calls wherever the person physically is and seamlessly across all devices IP desk phone, IP soft phone on the laptop, mobile phone etc
• Provide platform for full fledged unified communication and boost productivity by connecting people through voice, video, message, and presence irrespective of the device they are hooked on like desk-phone, laptop, WiFi phone, video device, and web or even on a mobile phone
• Audio-conferencing/web-conferencing/chat/collaboration solutions developing further into providing intelligent user experience. Collaboration technologies allow the business users within the enterprise (wherever they may be located) to discuss and share data, as well as review various aspects of business
• Simplified centralized management
• Deploying intelligence at one location and the end-user devices at a number of geographically dispersed locations
• Enable video telephony on enterprise's Communication Manager on a mass scale
• Provide powerful options for quick roll-outs with plug and play functionality with SIP based architecture for branch solutions in BFSI, retail, and other segments
• Run various business productivity IP applications-directory assistance, live updates on inventory, orders, sales figures, stock markets, and also general information on markets, weather alerts etc
• Enable IP telephony voice call on an Avaya soft phone to upgrade to a video call while enjoying all functionalities of the Avaya Communication Manager.
• Thin client loaded on a mobile handset enables users to have complete desktop functionality on the mobile handset, which is as good as moving around with a desk phone, connected through the wireless LAN within premises and outside through the GPRS/ GSM network
• Soft phones on the PBX with presence aggregation
• Audio-conferencing/ web-conferencing / chat / Telepresence / video-conferencing collaboration solutions developing further into providing intelligent user experience

Avaya GlobalConnect's USPs

• Clear understanding of industry specific pain points and an offering of powerful and optimized solutions thereof
• Comprehensive and award winning unified communication solutions
• Time-tested solutions with the highest reliability of five 9s in the industry with guaranteed business communications continuity
• Rich, unmatched features and functionalities developed with extensive market research by Avaya Labs (Bell Labs lineage)
• Guaranteed return on investments for customers
• Expert systems support to ensure that outages are detected automatically before they occur and solutions are put in place before they impact the customer's operations
• Idea to impact co-creation at the customer studio—Avaya solutions can be co-created and experienced in state-ofñthe-art customer studios where real-life business environments can be simulated providing first-hand experience of the powerful impact that intelligent communications can bring to the customer's business. Currently, customer studios are operational in Mumbai and Bangalore and Avaya will be opening a third studio at Gurgaon shortly.
• Green Intelligence by providing environment friendly solutions like Tele-worker, home agent, video telephony, Telepresence, video conferencing solutions, and WFM etc. These solutions have a positive impact on environment, profits as well as on employee productivity and process efficiency; thus reducing operating costs substantially.

Avaya Contact Center

The Avaya Contact center solution helps to:

• Optimize business—by embedding communications into the fabric of business processes
• Optimize people—wherever they are, across devices, and interfaces
• Optimize customer relationships—globally across all points of contact
• Optimize connections—employees, customers, processes

Key Features

• Solution scalable for any enterprise—10 to 25,000+ seats
• Comprehensive, robust, and powerful CTI—TSAPI , JTAPI, and other standards
• Leverage and co-house—TDM, VoIP/SIP agents to suit business needs
• Provides end-to-end SIP contact center and intelligent routing options
• Avaya IP agent phones (specialized contact center soft phones for agents)
• Avaya intelligent reporting solution for contact centers
• Different platform options for SME and LME contact centers leveraging same intelligent CC application
• Highest availability with rugged platform on Linux OS and open standard applications
• Easy to integrate with 3^rd party applications
• User friendly applications, centralized management, and decentralized user preferences.

Avaya Contact Center Solutions' USPs

• Matching customers with the best agent
  • Drive and deliver expertise on demand
  • Meet service levels automatically
  • Customer Satisfaction
• Delivering first call resolution
• Video in contact centers—virtual help desk, video customer service, and resident expert
  • SIP based video customer service—IVVR
  • Innovative customer self-service experiences via video
  • 3G video in the contact center
• Distributed SIP/VoIP architecture to empower people, optimized resources, and virtualized geographical distributed operations
• Highest level of disaster management and security options to suit critical business requirements
• Invest as your grow for different inbound, outbound, self-service, or multi-channel applications
• Leverage AVAYA‘s vertical contact center solutions design to help core pain areas through its vast experience in the Indian and global contact center market
• Domestic solutions to help Indian domestic contact centers leverage AVAYA's expertise and powerful solution—with highest availability platforms.