Rajendra Deshpande, CIO, Intelenet Global Services

The nature of business has been considerably altered due to the influx of technology both from within the realm of the company and from an evolved market perspective. Given that technology is central to smooth business functioning, it has become more important than ever before that companies not only invest in the right tools and process frameworks that they need at the moment, but more importantly better forecast how their decisions will impact their scalability in the long term.

IT-BPM companies have been a frontrunner in catering to the technology needs of organizations across various industries and therefore we have been accustomed to fast paced transformation to meet up with revised demands of the marketplace. That said, it is extremely important for us to stay abreast of the latest technological developments, to ensure we devise top-notch and value-based delivery services for our clients. Enterprise networking forms the fundamental base of our offerings and it has undergone significant transformation in the past few years. With the emergence of cloud, businesses have been able to derive better value for money through software defined networking models – thereby cutting down on their CapEx budgets. There is also more versatility possible through these platforms, to enable them to increase or decrease their scale basis business requirements.

Today, there is a keen focus on broaching the concept of automation and artificial intelligence. As innovative introductions under the Internet of Things (IoT) umbrella have been making their way to mainstream IT conversations, there is a keen intent from companies to ensure that their processes are constantly being made ready for the next wave of technological power – IoT. Revisiting their traditional operations and mechanisms has become crucial and there is an enhanced sense of responsibility that lies with us, as service providers, to infuse these enhanced capabilities into their workflows.

Our work with clients today has been considerably altered, with more intelligent technology and overall process frameworks being required to meet their business objectives. We have therefore taken a more industry-specific approach that lets us utilize our niche expertize in key domains that we have been catering to over the past decade, through appropriate new-age technology such as robotics process automation and Machine Learning. For instance, Radius – a solution from our automated stable of offerings, simplifies the nursing allocation process, ultimately leading to reduced costs for nonpatient care by the healthcare sector. These types of offering, while seemingly miniscule in the larger picture, have the potential to dramatically alter the way a sector functions. Such changes are inevitably necessary in the larger IT transformational goal.

In conclusion, while we may not see change beyond recognition taking place in the upcoming year, there is a significant set of changes being made at the backend that is enabling a smoother functioning of our routines. There are a lot of buzzwords that will go mainstream, such as instrumentation in the process to IoTify a lot of existing technology. Improved analytics, edge computing, enhanced security will all pave the way for the future. 


Bharat exn


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