RailTel is poised to deliver new experience to the passengers by deploying Wi-Fi hotspots at railway stations, after the successful deployment of cyber cafes on these stations. Initially planned at 50 railway stations, the wireless service will be delivered on WiMax/Wi-Fi based platform. WiMax base-stations proposed to be deployed in railway stations will be able to deliver Internet services to the passengers having Wi-Fi/WiMax enabled devices. The service can also be extended to adjoining areas of the railway stations to retail customers. Currently, the services are planned for a radius of 2-4 km but will be extended to cover large number of residential and commercial establishments near railway stations in future. On success of this phase, it is expected to implement the whole project in phases in over 500 locations across India. This project by RailTel will help Indian railways in enhancing the passenger's experience at railway stations.
RailTel's Managing Director KK Bajpeyee in a press statement announced that RailTel has successfully started operation of its cyber cafes branded as Cyber Express at 21 stations across India. The stations at which these cyber cafes have been setup are New Delhi, Chandigarh, Gorakhpur, Jaipur, Jhansi, Jodhpur, Asansol, Sealdah, Howrah, Puri, Coimbatore, Hyderabad, Guntur, Bangalore, Ernakulum, Secunderabad, Mysore, Vijaywada, Ahmedabad, Nagpur and Pune. RailTel is setting up these feature-packed cyber cafes initially at 82 railway stations.

These cyber cafes are next generation cafes with facilities for web browsing at broadband speed, e-mailing, Internet gaming, Internet telephony, scanning, printing, photocopying, faxing, and video conferencing - all under one roof. The facility is open 24 hours and 365 days for the public. The users can access cyber cafes through prepaid cards/vouchers which can be used across all the stations thus providing roaming facility to the users. To ensure that these cyber cafes are not being used by anti-social elements and terrorists, security measures like CCTVs will be deployed and photo-registers will be maintained.

RailTel has added a new dimension in passenger service by launching integrated train enquiry system (call centers) at Patna and Bangalore. In the first of its kind exercise, the call centers offer a whole gamut of information on rail travel. One single number i.e. 139 can be dialed from all over Bihar and Karnataka, without prefixing an STD code, for call centers located at Patna and Bangalore. This system can provide exact position of the train in the respective states, besides giving information on arrival and departure of trains all over India. As against only three types of enquiries available earlier, passengers can now get all railway-related information from the call centers including fare, concession, cancellation rules, break journey, circular journey, lost ticket rules, and even facility for planning one's journey.

Initially the network is planned to be rolled out in 18 cities and will be increased to cover more cities in the future. The proposed 18 cities are Bangalore, Chennai, Mysore, Coimbatore, Secunderabad, Madurai, Mumbai, Pune, Nagpur, Ahmedabad, Chandigarh, Jaipur, Jallandhar, Lucknow, New Delhi, Bhubneshwar, Kolkata, and Patna. With this, RailTel will be able to cover 14 telecom circles currently. On the strength of this network, RailTel will be able to offer not only STD trunk services but can further enhance its service portfolio by offering various value added services (VAS) like enterprise VoIP, video conferencing, and CUG to its enterprise customers.

Recently, RailTel has been awarded an order from State Bank of India (SBI) for connecting various branches across 72 cities for a total value of Rs. 9.27 crore for three year period. This includes provisioning of 74 E1 (2Mbps) circuits and 15 MPLS circuits for their data and voice network. This is a major customer acquisition from banking sector.